Problem Solving

This page details common problems and how to fix them:

The Programm Cannot be Started or Generates an Error
(Windows 7, 32-Bit and Xerox Printer Driver Vers. 5.85.10 (e.g. Xerox Phaser) as default printer)

A bug in the driver leads to abnormal program termination (error module: x2utilAY.dll).

Please do not configurate the appropriate printer/driver as default.

The Help System Cannot be Started.
(Program version 6.5a and higher and network installation)

Starting with this version the help system has been changed to HTML help, complying with the recommendations for Windows Vista. Due to the security guidelines of your operating system, you cannot, however, launch an HTML help file from the network environment. As a remedy, have your system administrator perform the necessary settings on your computer.

Possible solutions can also be found at http://support.microsoft.com/kb/896358/en.

The FEM Program Reports 'Not Enough Memory'

The virtual RAM memory is limited to 2 gigabytes for 32-bit Windows. DLLs loaded by Windows for every application can lead to a fragmentation of the memory. The memory block required by the equation solver may therefore no longer be available.

The program MemTest.exe available for download helps you monitor the available memory. Further information can be found in the InfoCAD help system under the keyword 'capacity limit.'

Using the iterative equation solver or the Parallel Sparse Solver, the memory problem can typically be avoided.

The 64-Bit Edition offers a program version that can draw on the entire memory available.